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Shipping + Returns

Shipping

All items displayed on our website are in stock unless otherwise stated within the product information, therefore we can fulfil orders straight away. We usually despatch orders with 24 hours of payment being received (excluding Sundays and UK Bank Holidays). All orders are sent in plain packaging and will have no reference to its contents unless required by customs.

 

Returns

At ClickonLingerie.com, we would like to help you resolve any purchasing problems as quickly and easily as possible.

Provided you meet the terms and conditions listed below, you may make an exchange or return.  We suggest you read the complete returns policy before you make your purchase.



General Policies
  • Shipping charges are non-refundable.
  • All exchanges and returns require a Return Merchandise Authorisation (RMA) number. * Exchanges and credits cannot be processed without one.
  • An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
  • The returned package must be received within 10 business days of the RMA issue date.
  • All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary with the manufacturer and product.
  • When returning products, we strongly recommend the use of a carrier that can track packages. Responsibility for insuring the returned item rests with you.
  • As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.
  • All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, original tags (attached), and user manuals where applicable.